Our People and Culture

Launched in 2023, our ‘SHINE’ programme defines our values and positively influences how we work together. Each ‘SHINE’ value is supported by specific behaviours designed to create a customer-focussed culture with an emphasis on openness, honesty, and respect between colleagues. We are committed to playing our role in creating a fairer, more equitable society.

• We uphold and communicate strong values, and we put our customers first
• Across the business, our people are well trained and knowledgeable in all areas
• In an inclusive and respectful workplace, our people are empowered to thrive, ‘shine’ and reach their full potential
• People reward and recognition packages are linked to delivering excellent service to our customers
• We are proud to be social enterprise partners